While workplace gossip can be mildly entertaining. After all, everyone wants to ‘spill the tea’, on the latest gossip to make the monotonous rhythm of work a bit more entertaining. However, having outright conflict at work will cause more stress than fun and can ultimately be disastrous. Here are a few conflict resolution strategies for workplace drama reduction.
Recognize the Problem Early
Whether you are a team leader or a team member, you have the option to be aware of potential conflicts. For instance, if you notice that tempers are running high or that everyone is talking about the people who just cannot get along, these can be signs of a potential problem. You can take action by becoming involved directly or you can alert someone within your company.
Certain situations are more likely to produce conflict. These include conflicts in leadership style, team projects where one party is underperforming or delivering late, personality clashes, and discrimination. Each cause of conflict, when handled with care, will become a tool for conflict resolution. For instance, if you have a leadership style that conflicts with the team, make sure that you are having frequent meetings to discuss milestones and concerns. Alternatively, if you suspect discrimination, make sure that you get human resources involved. In cases of suspected discrimination, an open dialogue between the company and the victim of discrimination is key; it is likewise important to listen to the grievances of all involved.
Create a Conflict-Averse Environment
If you are a leader, you can institute protocols to help decrease conflict. If you are a team member, you can approach leadership with suggestions. Good conflict-aversion practices include clear communication, frequent meetings or checkpoints, and encouragement for honesty. Communication is particularly important at work within any team. Make sure that you set clear expectations and deadlines or ask for clarification as necessary. Also, make sure that there are progress meetings scheduled that will help the team stay on track and allow for a chance to express concerns.
Become Certified in Conflict Resolution
Having the skills to resolve conflicts before they become a problem can be very beneficial. Having the skills to resolve a conflict will benefit you in every aspect of life including your family and personal life. Within your work life, having conflict resolution skills will make you a valuable member of any team. Earning a certification can make you more valuable at your current job and will also help your resume stand out for future positions.
Know When to Delegate
Whether you are directly involved in a conflict or simply aware of a conflict that is developing, you do have the option to delegate conflict resolution duties. This might mean reaching out to human resources or a team leader to take charge. Alternatively, you may find yourself reaching out to a qualified third party to help bring about conflict resolution. Whatever the case, you should know when to step down and allow another to take the lead.
Get in touch with Pollack Peacebuilding today to learn about our conflict resolution services and conflict resolution certification.
